Shipping Destination

To which countries does Vera Molina ship?
For now, we ship exclusively within Mexico, the United States, and Spain.

Order Confirmation

When will I receive the confirmation?
Once you complete your purchase, we will send you a confirmation email. This means your order has been recorded and is being processed.

Order Tracking

How can I track my package?
You will receive your tracking number by email within 24 hours after the package leaves our warehouse. You can also check the status at Track order.

Delivery Details

How long does delivery take?
The average times are:

• Mexico and Spain:
  Preparation: 1–2 business days (Mon–Sat)
  Shipping: 3–6 business days (Mon–Sat)
• United States:
  Preparation: 1–2 business days (Mon–Sat)
  Shipping: 5–8 business days (Mon–Sat)

Orders placed before 18:00 (UTC-6) are processed the same day.

Delayed Orders

What should I do if my order is delayed?
If the maximum preparation and shipping time has passed, wait 2 more days and check your tracking information. If the package still hasn’t moved or arrived, contact us with your order number and we will assist you immediately.

Damaged or Incorrect Orders

What should I do if my package arrives damaged or with wrong items?
Take clear photos of the packaging and the product, include a brief description of the problem and your order number. Write to us at Support@vera-molina.com to resolve it as soon as possible.

Contact Information

Store name: Vera Molina
Website: vera-molina.com
Address: 1025 N Madison St, Wilmington, DE 19801, USA
Email: Support@vera-molina.com
Phone: +1 (734) 672-3588
Customer service hours: Monday to Saturday, 9:00–17:00 (UTC-6).
We answer most emails within 1–2 business days.